The Midcoast Hospitality Group, LLC. will host The Ritz-Carlton Leadership Center on Tuesday, April 26 at the Coastal Maine Botanical Gardens' Bosarge Family Education Center. The training sessions are open to all and the costs are $75 per session or $100 for both sessions.

The two sessions are:

Service Excellence Culture, 9-11 a.m. $75/guest

By exploring the award-winning business practices of The Ritz-Carlton, you will discover how a service excellence culture results in engaged employees and customers.

You will be guided through The Ritz-Carlton Gold Standards:

• Differentiating your company from the competition by consistently offering service excellence
• Developing a customer-centric culture at your organization to drive brand loyalty
• Ensuring customer engagement to further your brand’s recognition and reputation

Memorable Customer Service, 1-3 p.m., $75/guest

This course will show you how memorable customer service can generate word-of-mouth and help you stand out from your competition.

You will be introduced to The Ritz-Carlton service model for:

• Providing anticipatory service that creates passionate advocates of your brand.
• Crafting unique, memorable and personal experiences that prevent your customers from feeling like they are simply another transaction
• Developing a written service strategy to ensure consistency and cultivate loyalty

With registration, enjoy a complimentary visit that day to the Coastal Maine Botanical Gardens.

Call 207-633-5242 to make your reservation today.